What is Lost During Online Meetings?

What is Lost During Online Meetings?

Norm Friesen, Professor of Educational Technology at Boise State University reports on his research into the differences in how we experience web-based versus face-to-face (F2F) meetings. The main finding are

  • Lack of eye contact
  • Looking askance
  • Feeling watched
  • Squelching / talking over others

Each of these factors results from limitations imposed by communications technologies. We manage to work with or around them but they can contribute to a sense of web-based meetings being somehow not-quite-right or not as comfortable as F2F interactions.

Friesen sees no way current technologies can fully remediate virtual meetings’ “lack the ‘mutual enfolding’ of the senses that, as Merleau-Ponty knew, comes with meeting in the flesh.”

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